Mobiles — an owner and a couple of staff
No phone system at all. The commonest setup we see, and what Last Minute Shippers runs on.
Forward your published number to us. Transfers ring mobiles directly. Nothing to integrate.
You keep your number. We do the rest.
No new hardware, no installer, no visit. One setting with the phone provider you already have — and an honest answer about your setup before you pay anything.
The four steps
What actually happens
- 01
We learn your business
An hour with you: your hours, your people, your departments, your services, and the things you never want said to a customer. We write it down as rules, not as suggestions.
- 02
We test it on real calls
Before it ever answers one of yours. We ring it ourselves, dozens of times, including the awkward ones — a caller who will not give a name, somebody asking for a colleague who has gone home, a wrong number at midnight.
- 03
You forward your number
One setting with your existing phone provider, usually in a portal, usually in minutes. We do it with you on a screen share. Your number does not change and nobody has to be told anything.
- 04
The calls reach you
Put through to your phone, or captured as a message by text and email. Every call recorded, transcribed and searchable from a private dashboard.
Every setup we meet, and what we do with it
The first question we will ask you is how someone outside reaches your team today. It decides everything else — and occasionally it decides that we should not take your money yet.
One office line, no extensions
A single business line on a desk phone.
Your provider forwards it to us. Transfers go to mobiles or a second line. If you would rather the desk phone rang first, we take only the calls nobody reaches.
A cloud phone system
RingCentral, 8x8, Dialpad, Nextiva, GoTo, Zoom Phone and the like.
Each department usually already has its own direct number, even if nobody uses them. We route to those. No extension dialling, nothing to configure on your side beyond the forward.
A switchboard with extensions
One main number, and 201, 204, 210 behind it.
We dial your switchboard and send the extension tones for the caller. The one thing that cannot work is reaching extensions through the same number you forwarded to us — that call comes straight back. So we need either a direct number, a spare line, or a SIP connection. We check this before you pay anything.
An older on-premise phone system
Panasonic, NEC, Avaya, Nortel — the box in the cupboard that has been there fifteen years.
These almost always have more than one incoming line. We forward the published one to us and dial in on another, sending the extension. If your system has DISA, that is the same thing. If none of that exists, transfers go to mobiles — which is still the whole product.
What we will tell you before you buy
Extensions have one hard limit
We cannot reach an extension through the same number you forwarded to us — that call simply comes back to us. You need a direct number, a spare line, or a SIP connection. We check it on the first call, not the first invoice.
English, and North America first
The line listens in English. If a caller speaks something else it says so plainly and offers a person rather than guessing. Canada and the United States are priced on this page; anywhere else we quote one at a time.
Faxes and emergencies
A fax arriving on a line we answer will not go through, so keep faxes on their own number. And this is never a line for anything life-safety.
The ones everybody asks
Do I have to change my number?
No. You keep it. It is forwarded to us, and everyone who already has it carries on dialling the same thing. If you would rather we held it outright we can move it across later, but nobody does that on day one.
Does my desk phone stop ringing?
Only if you want it to. Forward everything and we answer first. Forward only what nobody picks up and we become the safety net for the calls you are losing now — which is how most people start.
Who does the setting up?
We do all of it: the number, the configuration, the testing. On your side it is one setting with your phone provider, and we do that with you. Only a switchboard needs anything from your own IT or phone vendor, and we hand them a one-page spec so nobody is guessing.
How long does it take?
A business on mobiles is usually answering calls the same week. A switchboard with extensions takes longer, because we map every extension and test each one before you go live — a transfer to the wrong extension is worse than no transfer.
What about outside Canada and the United States?
The line itself works anywhere. What differs is what your carrier charges when we put a caller through, and in some countries we cannot get you a local number at all. Ask us — we will tell you straight away whether it adds up for you.
Tell us how your phones are set up
We will tell you honestly whether this helps, and what it would take.